Thought Leadership Blog

Customer Experience & Engagement, Federal Government

The Best of What’s New in Government Customer Experience

January 14th, 2022

Read the latest insights from government Customer Experience thought leaders and additional industry research from GovTech on the Carahsoft Community Blog.

Tagged Acquia, Customer Experience and Engagement, DocuSign, Genesys, GovTech, Innovation in Government, Qualtrics, ServiceNow, Zoom

The Carahsoft Team

Artificial Intelligence, State and Local Government

The Best of What’s New In Artificial Intelligence and Machine Learning

October 11th, 2021

Learn more insights from these Artificial Intelligence and Machine Learning thought leaders and additional industry research from GovTech on the Carahsoft Community Blog.

Tagged Alteryx, Artificial Intelligence, Cloudera, Eightfold, Genesys, Google, GovTech, Innovation in Government, State and Local Government, Talkdesk

The Carahsoft Team

HR and Training Technology, Mobility, State and Local Government

The Best of What’s New in Hybrid and Remote Work

July 2nd, 2021

Read the latest insights from hybrid and remote work thought leaders and additional industry research from GovTech on Carahsoft's Community Blog.

Tagged COVID-19, Genesys, GovTech, Innovation in Government, NVIDIA, SAP Concur, SLACK, Telework, Virtualization

The Carahsoft Team

Customer Experience & Engagement, Healthcare Technology, Partners, State and Local Government

Using Technology to Manage Vaccine Distribution

May 25th, 2021

Genesys' Chad Cole discusses steps state and local government agencies can take to improve customer experiences and management of vaccine distribution.